Privacy Policy
Effective Date: 27th September 2024
At Careo.ai, your trust is incredibly important to us. This Privacy Statement explains how we, Healsgood Artifical Intelligence Developing Services LLC, trading as Careo.ai ("Careo.ai", "we", "us", or "the Company"), collect, use, share, and protect your personal information ("Personal Data"). We are based in Dubai, United Arab Emirates, and this statement applies to all our operations under the Careo.ai brand.
Careo.ai is committed to being transparent and giving you full control over your personal data.
1. Who’s Responsible for Your Data?
Healsgood Artifical Intelligence Developing Services LLC, the company behind Careo.ai, is responsible for your data under this Privacy Statement. We act as the "data controller," meaning we decide how your Personal Data is used when you visit our websites, use our products, or interact with us in any way.
If you're using Careo.ai services through one of our customers, they might be responsible for your data instead. In that case, please contact them directly for any privacy concerns.
2. What Does This Privacy Statement Cover?
This Privacy Statement applies to the data we collect when you:
- Visit our websites that link to this Privacy Statement;
- Engage with us on social media;
- Use our products and services;
- Sign up for events, webinars, or programs with us;
- Act as a service provider or supplier to Careo.ai;
- Participate in our surveys, research, or similar activities;
- Interact with us through cookies or similar technologies on our websites.
Please note that our websites may link to other websites or services that we don’t control. We encourage you to review their privacy policies.
3. What Information Do We Collect?
3.1 Information You Provide Directly to Us
We collect information that you share with us directly, which may include:
- Contact details: Name, job title, company name, address, phone number, email address, and login information.
- Financial information: Billing address and payment details.
- Interactions: Product or service inquiries, event registrations, or feedback.
- Visual and media information: Photos or videos taken at events.
- Online activity: Data from your interactions with our websites and emails, such as IP addresses and device details.
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3.2 Information from Other Sources
We may also collect information about you from:
- Publicly available sources like social media profiles.
- Third-party service providers assisting with marketing, advertising, and service improvement.
- Partners who provide us with business-related information for an enhanced experience.
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4. Device and Usage Data
We use cookies, web beacons, and similar technologies to collect information about your device and how you use our websites and services. This helps us to improve your experience, keep our services secure, and personalize your interactions. This data includes:
- IP address and device identifiers;
- Browser type, operating system, and language preferences;
- Pages you’ve viewed and actions taken on our websites;
- Interactions with marketing emails.
You can adjust your cookie settings through your browser to limit this data collection.
5. Why Do We Use Your Data?
We use your Personal Data for various purposes, all aimed at providing you with the best possible service. Here’s a quick overview:
Purpose Legal Basis
To provide our websites and services
Legitimate interest in delivering content and services.
To improve your experience
We aim to make your time with us smooth and enjoyable.
Personalized advertising and content
Consent, when required, to show you relevant content.
Event registration and management
Organizing events you sign up for.
Security and fraud prevention
Legitimate interest in safeguarding your data.
Direct marketing and communications
Consent, unless relevant to your current relationship.
Compliance with legal obligations
To meet legal requirements when necessary.
6. Who Do We Share Your Data With?
We only share your data when necessary, such as with:
- Service providers: Companies assisting with IT, marketing, etc.
- Affiliates: Healsgood Artifical Intelligence Developing Services LLC affiliates providing services to you.
- Event sponsors: If you consent when attending an event.
- Partners: When using products/services offered alongside ours.
- Legal authorities: If required by law or to protect our rights or others'.
6.1. Use of Google Workspace APIs and AI/ML Models
Careo.ai does not use any data obtained through Google Workspace APIs (such as Gmail, Google Drive, etc.) to develop, improve, or train generalized or personalized artificial intelligence (AI) or machine learning (ML) models. We only use data from the Google Workspace APIs to provide specific functionalities requested by the user, such as extracting useful information from their emails to create actionable data. No data obtained from Google Workspace APIs is transferred to third-party AI or ML models. We comply with Google’s Workspace API User Data Policy and explicitly affirm that no user data is used for generalized/non-personalized AI or ML model training.
7. International Transfer of Personal Data
Since Healsgood Artifical Intelligence Developing Services LLC is based in Dubai, your data may be processed in the UAE or other countries where our service providers or partners operate. We ensure your data is handled securely and in compliance with UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant laws like the GDPR.
8. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect their data. If we accidentally collect data from a child, we will delete it as soon as possible. Contact us if you believe we have collected such information.
9. How Long Do We Keep Your Data?
We retain your data as long as necessary to fulfill the purposes it was collected for or to comply with legal obligations. After that, we delete or anonymize your data.
10. Your Rights Regarding Your Personal Data
You have rights concerning your Personal Data, including the ability to:
- Access and receive a copy of your data;
- Correct inaccuracies in your data;
- Delete your data ("right to be forgotten");
- Restrict our processing of your data;
- Object to certain processing, like direct marketing;
- Withdraw consent where previously given.
To exercise these rights, contact us using the details below.
11. How We Protect Your Data
We implement technical, organizational, and physical security measures to protect your Personal Data. While no method is foolproof, we strive to ensure your data is secure.
12. Updates to This Privacy Statement
We may update this Privacy Statement occasionally. Significant changes will be communicated through our website or direct contact. Check back periodically for updates.
13. Contact Us
For any questions about this Privacy Statement or your rights, reach us at:
Careo.ai Privacy Team
Healsgood Artifical Intelligence Developing Services LLC
908B, Business Central Towers, Dubai Internet City, Dubai
Dubai, United Arab Emirates
Email: privacy@healsgood.com
If you’re in the EEA or UK, you can also contact your local data protection authority.